# 2021 MERCEDES-BENZ GLE 350 — ENGINE
> NHTSA complaint `1987663` · 2024-04-29 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** GLE 350
- **Year:** 2021
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** ENGINE
- **Speed:** 15 mph
## Narrative
On Thursday, [XXX], I called Mercedes Benz of Naperville at 7:23 AM, 12:34 PM and missed the call 3:03 PM. I reported Sandy in service on Thursday morning.  That I smelt a burning plastic smell on Wednesday afternoon at 2:30PM.  While picking up my grandchildren from their schools.  I came home and parked my car.  Later on, Wednesday night My Daughter drove my car and then told me.  My car smelt of plastic burning. I call Mercedes Benz Thursday morning.  I told them to send me a tow truck.  My call needs to be towed into their service department. I ask to speak with Kevin.  My service agent of Mercedes Benz service department.  Sandy told me he was with a customer. I spoke to Sandy three times. I then went and checked my car for any. Displays on my car dashboard.  There were no displays, and I started the car and let it run.  I did not smell any burning plastic.  On Sunday [XXX].  I drop my car to family dollars and return back home. I did not smell any burning plastic.  At 3:04PM Stacy Wright and myself were driving on the way to a meeting in Naperville, Il. At 3:14 PM my car started smelling like burning plastic. At 3: 16 PM heavy black smoke was coming through the vent. I immediately turned left on [XXX] in front of White Castle and stopped the car.  At this time the front engine of the car was on fire and the car was full of thick black smoke. I told my passengers on the passenger side to get out of the car and run. It’s on fire. I ran towards White Castle leaving my dr
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*