The contact owned a 2007 Chevrolet Avalanche. The contact stated that while driving at approximately 60 MPH, he lost control of the vehicle after driving over a pothole and crashed into a telephone pole. The pole fell on the vehicle and the fire department had to remove the contact from the vehicle. The front passenger's side of the vehicle was damaged. The air bags in the vehicle failed to deploy during the impact. The contact sustained three fractured ribs and one lacerated lung which required medical attention via hospital. The vehicle was towed and deemed destroyed. A police report was filed. The contact mentioned that the vehicle was previously serviced for an unknown NHTSA Campaign Number for the Air Bags prior to the crash. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.