NHTSA complaint: 2023 TESLA MODEL 3 — SEATS
On 5/28/24, while pulling up the driveway, the car suddenly accelerated and itâs so fast that we couldnât react. The car crashed into the garage, knocked down one wall along with the main electrical panel. It stopped because it got stuck on 10 in foundationâs of garage structure. The collision mitigation feature did not get triggered and didnât give any alert or helped to stop the car from crashing into the garage. Airbags on both driver and passenger sides did not deploy. Prior to this accident, the car already had issue with the driverâs profiles and the seat just moved back and stuck at the easy entry mode. The car became inoperable because the driverâs seat canât be moved forward to a position where I could reach the gas and brake pedal. I contacted Tesla service and was told to delete the driverâs profile and create new one , power off the screen, power cycled the car. Iâve done all of that but the problem kept happening on and off. The car was scheduled to be looked at by Tesla on 6-20-24 but the accident happened on 5-28-24. Weâd like to find out the root cause of the accident whether the car has any malfunction that couldâve triggered the sudden unintended acceleration. Weâve reported the accident to both Tesla and my insurance company. Tesla confirmed that the data was downloaded and being reviewed and there is no available information to be shared with me at this time
National Highway Traffic Safety Administration — Office of Defects Investigation