# 2016 CHEVROLET CRUZE — WHEELS
> NHTSA complaint `2005668` · 2024-07-08 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** CHEVROLET
- **Model:** CRUZE
- **Year:** 2016
- **Manufacturer:** General Motors, LLC
- **Component:** WHEELS
- **Speed:** 32 mph
## Narrative
On [XXX], the right front passenger side control arm/ball joint broke as my daughters were driving home. The car was in motion on a major street in Kansas City, KS when the control arm/ball joint broke. My daughter was in the right-hand lane when it broke as the car was in motion. The front of the car forcefully propelled in the air, landed, and jerked my daughter into the side walk. Afterwards, she fought the car over to the left-hand turn lane to stop in a somewhat safer spot on a major street. My oldest daughter driving suffered neck injuries from the seatbelt and my youngest daughter bumped her head. Both were hurt. An independent mechanic diagnosed the issue as well as Hendrick Chevrolet in Shawnee Mission Kansas. The parts are available for inspection. Hendrick Chevrolet failed to properly diagnose this issue when my car was in their care and service department on 06/14/24. I paid for an inspection but Hendrick Chevrolet's technician failed to record play in the broken wheel and if the car was in need of an alignment. This is unacceptable behavior considering the technician had both front tires off to inspect the brakes and was paid to perform a complete inspection on my car as described in Chevy's inspection literature provided by the dealership. He also provided an incorrect brake pad measurement. Through several Chevrolet/Chevy Cruze online forums, Cruze owners have asked several questions and recorded several comments regarding having a broken control arm and having
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*