The contact owns a 2022 Toyota 4Runner. The contact stated while driving at an undisclosed speed, the contact's vehicle was involved in a head-on collision. The contact stated that the air bags did not deploy. Additionally, the contact stated that several unknown warning lights illuminated. The contact's service dog accompanied the contact in the vehicle and was seated in the front passenger's seat. The contact sustained injuries and was transported to the local hospital. The contact received treatment for headaches, whiplash, and back pain. A Police report was filed, however, the information was unavailable. The contact stated that the service dog sustained injuries and was later treated for muscle tightness. The vehicle was towed to an independent mechanic for the physical damage to be repaired. The contact was advised to take the vehicle to the dealer regarding the air bag failure. The vehicle was towed to the dealer where it was diagnosed with sensory failure. The manufacturer was made aware of the failure. The contact was informed that the failure was not due to a manufacturer defect. The failure mileage was approximately 50,000.