# 2022 MERCEDES-BENZ GLS 450 — SERVICE BRAKES
> NHTSA complaint `2017116` · 2024-08-17 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** GLS 450
- **Year:** 2022
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** SERVICE BRAKES
- **Speed:** 2 mph
## Narrative
While backing out of steep driveway, the car computer screen blinked saying "updating" then screen went blank, lost power, I could not brake. We have a row of trees at the back of our driveway that stopped the car ( with damage) or else we would have rolled into our neighbors basement all. Tree limbs poked a hole in bumper, cracked left tail light, and damaged the back hatch. Mercedes is saying User fault. I have been driving for 45 years without a ticket, wreck or causing an accident, and I am not a liar. If this blanking of the computer screen happened on a highway , a whole family could be killed, or caused a MULTI-car accident. I am concerned about OTHERS welfare. sent 8/17/2024
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*