The contact owned a 2017 Chevrolet Trax. The contact stated while driving at approximately 25 MPH; she T-boned with another vehicle (Ford F-150) however, the air bags did not deploy. No warning light had illuminated. During the impact, the contact's face hit the dashboard and she sustained a brain bleed, missing teeth, and a concussion that required medical attention. No police department arrived at the scene due to a high volume of crashed therefore no police report was filed. The vehicle was towed to a tow lot by the insurance provider. The vehicle was diagnosed that the crash did not meet the criteria for deployment. The vehicle was deemed totaled. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.