# 2024 RIVIAN R1S — SERVICE BRAKES
> NHTSA complaint `2018468` · 2024-08-21 · Rivian Automotive, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** RIVIAN
- **Model:** R1S
- **Year:** 2024
- **Manufacturer:** Rivian Automotive, LLC
- **Component:** SERVICE BRAKES
## Narrative
Below are the diagnostics that Rivian says happened.  I pulled into a parking space and as I placed my foot on the brake the car launched forward.  I DID NOT hold both peddles down at the same time.  The car malfunctioned and thank god I hit another parked car and not a person.  The car has no been in the shop and at Rivian service center for the last 4 months.  They are taking no responsibility for the events and are not returning my calls.  I have read on many chat boards that this has happened to other drivers and they say it is "user error". a car with this much power should not be accidentally able to be put into launch mode.    Vehicle enters a parking lot area at approximately 6:38 PM PST as vehicle speed is reduced and steering is consistent with parking lot maneuvers. Vehicle proceeds to travel at speeds below 15 mph. At approximately 6:40 PM PST the vehicle beings to turn left, then right while traveling at speeds below 7 mph. At this time, the steering wheel is returned to a centered position when the accelerator pedal is depressed to 98% application. Accelerator pedal and brake pedal are depressed simultaneously again as the vehicle comes into contact with another vehicle. Vehicle comes to a complete stop at 6:40:48 PM PST and remains in Drive. Vehicle remains in Drive and does not move for almost 8 minutes until vehicle is shifted into Reverse then Park at approximately 6:48:18 PM PST.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*