# 2019 HYUNDAI TUCSON — UNKNOWN OR OTHER
> NHTSA complaint `2025355` · 2024-09-16 · Hyundai Motor America
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** HYUNDAI
- **Model:** TUCSON
- **Year:** 2019
- **Manufacturer:** Hyundai Motor America
- **Component:** UNKNOWN OR OTHER
## Narrative
I am writing to formally lodge a complaint regarding the recent theft of my 2019 Hyundai Tucson, which I believe was exacerbated by a software update provided by Hyundai.  Several months ago, I had my vehicle updated with a software patch at a Hyundai dealership, specifically intended to address vulnerabilities related to vehicle theft. However, despite the update, my vehicle was stolen on August 8, 2024, and later totaled in a crash.  I have been informed by police and insurance company officials that thieves are now exploiting a method involving breaking a window and popping the ignition, as demonstrated in online videos. This method remains effective despite the software update.  Adding to my frustration, Hyundai placed a sticker on my driver’s window to indicate the software update. This inadvertently advertised to thieves that my vehicle was among those with the known vulnerability, potentially making it a target.
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*