ON JANUARY 17, 2000, I WAS INVOLVED IN AN ACCIDENT WHEREAS MY VEHICLE REAR-ENDED A MERCURY COUGAR AT AN APPROXIMATE SPEED OF 35 MPH. THE IMPACT WAS SQUARE ON, MY VEHICLE FRONT END TO THEIR VEHICLE REAR END. MY VEHICLE SUSTAINED APPROXIMATELY 5,000.00 IN DAMAGE. I FILED AN INVESTIGATION WITH CHRYSLER AND THEY TOLD ME THAT THEY WOULD BE OUT TO INVESTIGATE THE VEHICLE WITHIN THREE DAYS. UNTIL THAT TIME, THE BODY SHOP WAS NOT TO TOUCH THE VEHICLE. AFTER ONE WEEK, THE BODY SHOP INFORMED ME THAT THE INVESTIGATOR NEVER SHOWED. WHEN I PHONED CHRYSLER THEY INFORMED ME THAT FOR SOME UNKNOWN REASON MY REPORT HAD NOT BEEN FORWARDED TO THE INVESTIGATOR. THEY AGAIN GAVE ME A THREE DAY TIME FRAME. IT WAS THREE WEEKS BEFORE CHRYSLER'S INVESTIGATOR GAVE US THE OKAY TO START REPAIRS ON THE VEHICLE. IN THE MEANTIME, I WAS INCURRING RENTAL CAR EXPENSES WHICH CHRYSLER TOLD ME I COULD BE REIMBURSED FOR IF THEY WERE FOUND TO BE RESPONSIBLE. I WAS NEVER ABLE TO OBTAIN ANY REPORT INFORMATION OVER THE PHONE AS I WAS TOLD IT HAD BEEN MAILED TO ME. TEN DAYS LATER,I RECIEVED A ONE-PAGE FORM LETTER STATING THAT THERE WAS NO MANUFACTURER DEFECT AND NO COMPENSATION WOULD BE MADE. I WAS UNABLE TO RECOVER ANY OF THE EXTRA RENTAL CAR CHARGES THAT I PAID DUE TO THEIR DELAY. I CALLED CHRYSLER TO OBTAIN MORE INFORMATION ON THE REPORT AND WAS TOLD TO CALL THE INVESTIGATOR DIRECTLY. THE INVESTIGATOR TOLD ME THAT THE REPORT WAS PROPRIETARY INFORMATION AND COULD NOT BE RELEASED. HE THEN WENT ON TO SAY T