The contact owned a 2003 Honda Civic. The contact stated while driving at approximately 30 MPH and attempting to proceed at a green light, the front passenger side of the vehicle crashed into the front driver-side of another vehicle. The air bags were not deployed. The contact noticed that there were bruises on both of her knees and endured neck and back pain from the impact. Medical attention was sought. No one else was injured that was not in the vehicle. No warning light was illuminated. The contact stated that the vehicle stopped in the middle of the intersection. The vehicle was not drivable and was towed to a dealer; the vehicle received a diagnosis stating that the vehicle was totaled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 154,311.