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2024 LINCOLN NAUTILUS — UNKNOWN OR OTHER

crash1 injured · 2035333 · 2024-10-24

Vehicle

Make
LINCOLN
Model
NAUTILUS
Year
2024
Manufacturer
Ford Motor Company
Component
UNKNOWN OR OTHER
Speed
45 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
Yes
Police report
Yes
Medical attention
Yes
Vehicle towed
Yes

Narrative

More than once while driving, the 48inch dashboard screen and the center touch screen, and power steering and the majority of electrical components would cease to work at all once and without warning. Essentially, the car goes "dark" like a computer that had its power cord pulled from the wall. Twice I had to come to a stop, with minimal ability to steer (no power). Eventually, after about 60 to 90 seconds, the screens rebooted slowly and regular functionality was restored after about another 60 to 90 seconds. This is not the same screen sequence as when you enter your car. Service at the dealership told me there are "various software issues with this new technology, as well as suspension, battery and severe electrical issues, many of which are posted recalls, and others are recalls pending or they have paused fixing until they can deliver new fixes, since previous fixes failed". I took my 24 Nautilus (ICE not hybrid) in for recalls on the suspension and it "going dark" while driving. I was told, and my service records include notes from the tech that also state this, that other customers are experiencing the same issues, and to expect more recalls. “This vehicle has been a nightmare”. Approximately 2 months later I was while driving down a highway exit ramp approaching a crossing city road, the vehicle again "went black". No lights or screen presence or indicators could be seen – no speedometer, no steering, no safety features such as emergency brake assist or lan

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11621823
Machine
JSON-LD · Markdown