The contact owned a 2022 Audi Q5. The contact stated that after completing an oil change at Jiffy Lube, the contact was informed that there was a minor oil leak coming from the oil pan to the top of the engine. The vehicle was taken to the dealer, where the contact was informed that the oil leak might have happened during the oil change and recommended the oil plug replacement. Additionally, the contact stated while his wife was driving at an undisclosed speed and attempting to make a turn, the driver depressed the brake pedal, but the vehicle unintendedly accelerated and drove off at 40-50 MPH in front of vehicles that were stopped at the red traffic light. The vehicle then hit the curb and was propelled 4-5 feet in the air. The vehicle then hit a hill and drove on top of the hill in a parking lot. The driver depressed the brake pedal and the vehicle stopped. The air bags deployed. The hazard lights were illuminated. The contact's wife sustained a back injury and could not exit the vehicle. The contact stated that his wife was extracted from the vehicle by the ambulance and was transported to the hospital, where the contact's wife underwent surgery for broken vertebrae. A police report was filed. The vehicle was towed and totaled by the insurance company. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 20,000.