November 26, 2024 Dear NHTSA, I am writing to report a serious safety concern regarding my 2015 Kia Soul. On [XXX], I was involved in a severe car accident. Despite the significant impact, the airbag system failed to deploy. I have attached photos of the vehicle damage for your reference. This incident is particularly alarming as the vehicle had recently been serviced for recalls at Phil Smith Kia (4250 N Federal Hwy, Lighthouse Point, FL 33064). The failure of the airbag system to deploy raises serious concerns about the safety and quality control of Kia vehicles. I urge the NHTSA to investigate this incident thoroughly and take appropriate action to ensure the safety of all Kia vehicle owners. Thank you for your immediate attention to this matter. Sincerely, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)