# 2024 BMW IX — SERVICE BRAKES
> NHTSA complaint `2079815` · 2025-04-03 · BMW of North America, LLC
## Severity
- **Deaths:** 0
- **Injured:** 3
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BMW
- **Model:** IX
- **Year:** 2024
- **Manufacturer:** BMW of North America, LLC
- **Component:** SERVICE BRAKES
- **Speed:** 10 mph
## Narrative
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out .  This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*