The contact owned a 2014 Subaru Forester. The contact stated that while driving at 35 MPH, a vehicle coming from oncoming traffic was attempting to make a left, causing the contact to crash into that oncoming vehicle. The contact mentioned that during the impact, the front passenger side wheel was pushed into the radiator. The contact spouse sustained injuries, and medical attention was provided, and the contact was taken to the local emergency room. The contact stated that the steering wheel and the knee air bags were deployed during the incident, which caused the contact to be injured. The contact sustained an upper chest injury and contusions to both of their legs, and the contact's left leg was also burned. A police report was filed. The vehicle was towed and destroyed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.