NHTSA complaint: 2024 LEXUS NX — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the incident and was prescribed medication. When I reported the problem to Lexus Corporate, they initially attempted to shift blame onto my roadside assistance provider (AAA) instead of acknowledging the mechanical defect. No solution was offered to ensure the vehicleâs reliability for daily use. Ongoing Concerns: â¢Lexus has not issued a recall or fix for the widespread 12V battery failures affecting plug-in hybrid vehicles. â¢This issue poses a significant safety risk, particularly to older drivers, disabled individuals, and anyone who relies on their vehicle for essential transportation. â¢I purchased this vehicle at a premium price, expecting reliability, and it has failed in fundamental ways. â¢Being stranded without warning and physically harmed while trying to exit my own vehicl
National Highway Traffic Safety Administration — Office of Defects Investigation