The contact owned a 2019 Chevrolet Spark. The contact stated that while driving at approximately 50 MPH, the contact had lost consciousness. The contact stated that an emergency services vehicle was behind her and had observed her go through an intersection, crash through and guardrail, and roll down an embankment. The contact was removed from the vehicle, still unconscious, and transported to the hospital by ambulance. The contact stated that she had bruising on her sternum, ribs, and arms. The contact stated she was not advised about why she had lost consciousness. The contact stated that the vehicle had been towed to an impound lot and her insurance provider had written the vehicle off as a total loss. The contact had been advised by a police officer that her driver's side air bags had not deployed. The contact was not sure that a police report had been issued. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.