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2017 KEYSTONE RAPTOR — UNKNOWN OR OTHER

fire · 2091133 · 2025-05-12

Vehicle

Make
KEYSTONE
Model
RAPTOR
Year
2017
Manufacturer
Keystone RV Company
Component
UNKNOWN OR OTHER

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames and we were able to douse the fire with extinguishers. However, the RV has suffered some damage to the vents, and the fridge is fried. There was also a strong stench of ammonia, and we evacuated the area momentarily until it dissipated. I have made multiple attempts to include emails and completing online forms through Norcold / Thetford (as they cannot be reached directly via telephone) and they have yet to respond, and it has been 3 1/2 weeks! I do not feel that I should have to file a claim with my RV insurance carrier, pay deductibles, and have my premiums raised due to a defect. I purchased this RV on 9/15/2021 and have never received any recall information and only discovered there had been recalls on Norcold Polar Max refrigerators after entering a google search. If we had been asleep, the chances of having fatal injuries due to this defect would have been high. If we had been traveling, the risks of losing the entire rig, vehicle, our lives, and the lives of others on the highway would have been much higher. Any help in getting this immediately resolved will be greatly appr

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11660348
Machine
JSON-LD · Markdown