The contact owned a 2017 Toyota Sienna. The contact stated that while driving alone at 70 MPH and attempting not to hit tire tread in the road, she crashed into the median, her vehicle drove into a ditch, the vehicle spun twice, and then crashed head-on into a tree where it came to a stop. The driver's side air bags did not deploy, but the passenger air bags deployed when there was no occupant seated. The contact sustained neck and back injuries, and medical attention was sought via the hospital. A police report was filed, but it was not available at this time. The vehicle was towed to a tow lot. The manufacturer was not notified of the failure. The failure mileage was 216,000.