The contact owns a 2013 Honda Civic. The contact stated that while driving at 20 MPH, the contact was rear-ended by another vehicle, which caused the contact to crash forward into another vehicle. The contact and their spouse were taken to a local emergency room to be evaluated. The contact and their spouse sustained multiple injuries, such as whiplash and back injuries. In addition, the contact's spouse sustained an arm injury. A Police report was filed. The vehicle was towed to an independent mechanic. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.