# 2020 FORD EXPLORER — SEATS
> NHTSA complaint `2104741` · 2025-06-27 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2020
- **Manufacturer:** Ford Motor Company
- **Component:** SEATS
## Narrative
Driver side headrest does not properly lock in place. The headrest moves from the upright position to a forward angle position when jostled. While braking heavily in a car accident, my driver side headrest abruptly moved forward causing the headrest to slam into the back of my head.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*