# 2020 FORD EXPLORER — SEATS
> NHTSA complaint `2111704` · 2025-07-18 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2020
- **Manufacturer:** Ford Motor Company
- **Component:** SEATS
- **Speed:** 45 mph
## Narrative
While sitting in the 3rd row seat, my daughter felt the headrest smack the back of her head. When trying to put it back up, it will no longer stay in place. There are multiple reports of this exact thing happening. This is a known issue with these vehicles. I am now unable to allow anyone to ride in that seat, as the headrest will not stay up.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*