NHTSA complaint: 2018 LEXUS ES — AIR BAGS
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a âSRS Airbag System Malfunctionâ message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. Iâm concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicleâs safety system. Iâm reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
National Highway Traffic Safety Administration — Office of Defects Investigation