# 2020 FORD EXPLORER — LATCHES/LOCKS/LINKAGES:DOORS:LATCH
> NHTSA complaint `2119388` · 2025-08-11 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 2020
- **Manufacturer:** Ford Motor Company
- **Component:** LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- **Miles at failure:** 53,000
## Narrative
The contact owns a 2020 Ford Explorer. The contact stated that while attempting to open the passenger’s side door, her son and husband’s hands were sliced and injured by the door. Neither the dealer nor an independent mechanic was contacted. The vehicle was not diagnosed by a dealer or independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The approximate failure mileage was 53,000.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*