The contact's grandmother owned a 2015 GMC Canyon. The contact stated that her grandfather was driving approximately 60 MPH on the freeway while her grandmother was occupying the front passenger's side seat. The contact stated that while the driver was attempting to switch to the right lane, the steering wheel locked up and the vehicle shut off unexpectedly. The driver was unable to pull to the side of the road and turned on the hazard lights. The contact stated that another van driving 80 MPH crashed into the vehicle, and the van caught on fire; however, the vehicle of the contact's grandparents did not catch on fire. The vehicle was then rear-ended by three other vehicles, causing the bed of the vehicle to be smooshed into the cab, and the driver's side of the vehicle was smooshed into the center divider wall. The center divider wall might have been damaged. The driver sustained whiplash and was thrown across his wife's lap. The emergency services assisted the driver out of the vehicle and put the driver on a stretcher. The contact's grandmother was assisted out of the vehicle. The contact stated that only the driver's side and passenger's side curtain air bags deployed. The driver was transported to the hospital by emergency services. The contact stated that the driver sustained a crushed spine and severed lower nerves, causing the lower body paralysis. Additionally, the driver sustained broken ribs, 15-20 staples across his head, ruptured lungs, which caused a loss of 7