CONSUMER WAS TRAVELING ABOUT 15-20MPH & ANOTHER VEHICLE STOPPED IN FRONT OF CONSUMER & THERE WAS A REAR END COLLISION. SEAT BELT DIDN'T TIGHTEN TO SECURE THE CONSUMER WHICH CAUSED ALOT OF KNOCKING AROUND. MANFACTURER WAS SENDING ADJUSTER OUT TO INSPECT VEHICLE & WOULDN'T SCHEDULE APPOINTMENT SO THAT CONSUMER COULD BE PRESENT. *AK THE SEAT BELT DIDN'T TIGHTEN AT THE TIME OF IMPACT. *YH