NHTSA complaint: 2019 FORD EXPEDITION — POWER TRAIN
I purchased a 2019 Ford Expedition Max from Rivertown Ford â Group 1 Automotive (Columbus, GA) in 2022. During the test drive, I heard a rattling noise at startup and was told by my salesperson, Derrick, that it was just a âcold start.â I was shown a CarFax report claiming no recalls or major repairs. I later discovered this was false. An internal Ford OASIS report revealed that transmission work had been performed before sale, which Rivertown Ford never disclosed or reported to CarFax. Since purchase, my Expedition has had harsh shifting, delayed gear engagement, jerking, and sudden loss of acceleration, often without diagnostic codesâmaking it difficult to obtain warranty repairs under my Ford ESP plan. Rivertown Ford told me the transmission backlog meant Iâd have to pay for my own rental vehicle and wait indefinitely for a technician. In March 2024, the vehicle shifted into neutral instead of drive while backing out of a driveway, rolling down uncontrollably and hitting two trees. Neither USAA (my insurer) nor Ford acknowledged that this incident matched the 10R80 transmission defect and TSB 23-2249 (Nov 2023), which addresses uncommanded neutral engagement and loss of power. I was never notified of this defect. My insurance labeled it an âat-faultâ accident, raising my premiums drastically. My Expedition is now being serviced for TSB 23-2249 after new video evidence and stored code P07E06-00 confirmed the defect. Fordâs OASIS systemâwhich hides warra
National Highway Traffic Safety Administration — Office of Defects Investigation