# 2023 CHRYSLER PACIFICA — AIR BAGS
> NHTSA complaint `2139108` · 2025-10-13 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** CHRYSLER
- **Model:** PACIFICA
- **Year:** 2023
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** AIR BAGS
## Narrative
On September 5, 2025 I took my vehicle to be serviced at Earnhardt Dodge in Gilbert AZ. I informed the service attendant that I believed there might be a recall on my air bags.  Upon checkout I didn’t see if the recall was serviced among other things and it wasn’t listed as being completed.  On [XXX] a deer struck the front of my vehicle while driving at high speeds.  The air bags didn’t deploy and the air bag light illuminated after the accident.  In October 1st my vehicle was taken to Earnhardt Collison and a diagnostic check was done on my vehicle yet the light or anything else regarding the airbags was not listed in the appraisal after I notified Earnhardt and USAA that the airbag light was on after the accident.  After they continued to ignore my request I demanded my car be transfered to a new body shop and it not be touched on October 3rd.  On October 7th USAA finally agreed to transfer my vehicle to a new collision center but without my knowledge they conducted another appraisal which listed another pre and post diagnostics on the appraisal.  When I brought this to the attention of my USAA adjuster he didn’t reply to my questions directly and instead gave a off the topic answer.  The vehicle currently sits at a different body shop after approving a teardown and waiting on a new official estimate.  I specifically requested any air bag light or diagnostic be noted.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*