# 2021 TOYOTA HIGHLANDER — SERVICE BRAKES
> NHTSA complaint `2147488` · 2025-11-10 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 3
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2021
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
## Narrative
Vehicle had a very loud high pitch whining noise the rapid accelerated I was braking and brakes  were not working vehicle screen was flashing Vehicle Malfunction. yes vehicle is available. I could not stop the vehicle I struck three signs and a lady fell down as i was approaching the  the building very fast, hit a wrought iron black fence and it fell on a park vehicle and then i hit a park vehicle and it stop i threw it in park. i am not sure. Insurance company After the vehicle accelerated there was a message saying VEHICLE MALFUNCTION, not before the accident.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*