The contact owned a 2010 Chrysler 300. The contact stated that while her partner was driving at 30 MPH, he crashed into a vehicle due to his vision being obstructed by the sun. The air bags did not deploy upon impact. The contact's partner was taken to the hospital by ambulance, where he was treated for whiplash, a cervical strain on his hips, and pain in his right side of his ribs. The other driver was also taken to the hospital as a precautionary measure, but did not sustain any injuries. A police report was filed. Due to the failure, the vehicle was towed to an independent tow yard. The manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was 188,760.