The incident occurred while the vehicle was being operated with Tesla driver-assistance features enabled, including lane assist and cruise control. The driver experienced unexpected vehicle behavior that felt inconsistent with normal steering response. Although the driver maintained hands on the steering wheel, the vehicle appeared to react in a manner that was not anticipated, contributing to loss of control and a collision resulting in total vehicle loss. No bodily injury occurred. After the incident, the insurer assigned fault to the driver but declined to investigate any potential vehicle system or software-related issues, directing us to the manufacturer. When attempting to report a potential malfunction to Tesla, the manufacturer declined to open a report because the totaled vehicle had been removed from the Tesla App, preventing further system or telemetry review. This report is submitted to document the incident and the lack of access to any system-level review following the loss.