The contact owned a 2024 Mazda CX-50. The contact stated that while driving at an undisclosed speed, after exiting the freeway, the contact was distracted, and when the contact turned to face the road, the vehicle rear-ended the vehicle in front. The contact stated that from the impact, the vehicle that was rear-ended was pushed into the vehicle in front. The contact stated that the crash imminent braking and the forward collision warning failed to function as intended. The contact stated that the driver-side air bag and the knee air bag were deployed. The contact was unsure whether there was a warning light illuminated. A police report was filed. EMS was called to the scene. However, the contact refused to go to the hospital by ambulance. Afterwards, the contact went to the hospital. The doctor diagnosed that the contact had a swollen spleen on the left side. The contact stated that the shoulders and back were sore, and the left knee was swollen. The contact attended physical therapy. The contact was able to drive the vehicle back to the residence. The insurance company towed the vehicle to an unknown location and deemed the vehicle a total loss. The manufacturer was notified of the failure, and a case was opened where assistance was declined. The failure mileage was 16,937.