CONSUMER WAS TRAVELING ABOUT 10MPH ON THE ROAD AND SLOWED DOWN BECAUSE THERE WAS A DEEP DIP INSIDE OF THE ROAD AHEAD, AND BOTH DRIVER'S/PASSENGER'S AIRBAGS CAME OUT. IT SOUNDED LIKE A GUN SHOT. CONSUMER WAS CONCERNED AS TO WHY THE AIRBAGS DEPLOYED AT THIS SLOW SPEED. CERTAINLY, THERE WAS NO CONTACT WITH ANOTHER VEHICLE. BOTH DRIVER/PASSENGER SUSTAINED BODILY INJURIES. *AK *ML