NHTSA complaint: 2018 FORD TAURUS — ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Taurus. The contact stated that the vehicle was left at the independent mechanic for the oil change. While riding the bus, on the way home they mechanic called the contact to inform them that the vehicle had caught fire and the engine had burned while in their parking lot. The fire possibly originated from the battery, per the mechanic center however the contact mentioned the battery was recently replaced with a new battery. The contact had not been able to retrieve the vehicle and was unsure if the vehicle was totaled. The dealer had been reaching out to the contact to offer a trade-in or buy-back option. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
National Highway Traffic Safety Administration — Office of Defects Investigation