# 2020 TESLA MODEL X — UNKNOWN OR OTHER
> NHTSA complaint `2183306` · 2026-03-05 · Tesla, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** TESLA
- **Model:** MODEL X
- **Year:** 2020
- **Manufacturer:** Tesla, Inc.
- **Component:** UNKNOWN OR OTHER
## Narrative
I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision.  During an insurance claim handled by Tesla Insurance Company, a repair estimate from a Tesla-preferred repair facility was used to declare the vehicle a total loss. However, a manufacturer-owned repair facility estimate would be significantly lower and could make the vehicle repairable.  When I attempted to obtain an inspection and estimate from a Tesla manufacturer repair facility, the appointment was cancelled after communication between the insurance company and the repair facility. This prevented me from obtaining a competing repair estimate.  Because Tesla operates the vehicle manufacturing, repair network, and insurance services within the same ecosystem, I am submitting this information for review regarding potential impacts on repair access, repairability, and consumer choice.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*