The contact owned a 2008 Toyota Highlander. The contact stated that while driving at approximately 20 MPH, an abnormal, booming sound was emitted from the vehicle as heavy, black smoke entered her vehicle. Due to the smoke, the contact's vision became obstructed, and the contact immediately shifted into park and jumped out of her vehicle for safety. It was unknown if there were any warning lights. As a result, the contact injured her right hip and strained her vocal cords. The vehicle quickly became engulfed in flames as authorities were called to the scene. The fire department extinguished the flames as both a fire and a police report were filed. The vehicle was towed to an independent mechanic, where it was deemed a total loss. There was no property damage. The origin of the fire was unknown, and an investigation was opened by the insurance company. The contact sought medical attention the next day and was treated for the strain on her right hip. The manufacturer was notified of the failure, and the contact was given a case number. The contact was also informed that she would receive a response from them within 45 days. The vehicle was destroyed. The failure mileage was approximately 100,000.