NHTSA complaint: 2025 HONDA PILOT — SERVICE BRAKES
I just drove into a parking lot at First United Methodist Church parking lot. [XXX] ng a parking space very near. Driving into the space, applying brakes like Iâve done for the last 12/13 yearsâ¦.the car would not stop. I applied the brakes fully down to the floor( which Iâve never had to ever do at any time) the car kept going..rolling on. My husband the passenger told meâ STOPâ. I did stop. I was applying the brakes as soon as approaching the parking space. The car kept on going as I said. No warning likeâ brake holdâ which has worked another other time when getting according to this cars brain..it would show some kind of warning. It did not. No sound, no nothing to brake the car. It rolled right into the red brick building i was pulling into. their parking space. The building has about a two foot gash on it. The car did this â¦what kind of car doesnât stop. With all of the sophisticated sensors or etc. It hasâ¦why, what happened? My granddaughter was in the back right passenger seat. The impact caused a gash above her forehead. A real cut, mind you. I donât know what else to see. Iâve never experienced this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
National Highway Traffic Safety Administration — Office of Defects Investigation