The contact owned a 2018 Chrysler Pacifica. The contact stated that while attempting to park the vehicle in a parking lot, the brake pedal was depressed; however, the accelerator was inadvertently depressed, causing the vehicle to unintendedly accelerate. There was no warning light illuminated. The vehicle accelerated and crashed into the wall. After the vehicle crashed into the wall, there was an abnormal sound of air coming from the vehicle. The contact stated that the sound was not coming from the radiator. Additionally, none of the air bags inside the vehicle had deployed during the crash. The contact and a passenger inside the vehicle sustained bruises in the crash from the seat belts. Medical attention was sought following the crash. A Police report was filed. The vehicle was towed from the scene and deemed a total loss by the Insurance Provider. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.