THE CAR WAS TOTALLED IN A FRONT END COLLISION WITH THE REAR OF A LARGE CADILLAC. THE AIRBAGS DID NOT DEPLOY. WE ESTIMATE THE SPEED AT IMPACT TO BE ABOUT 20 TO 25 MILES PER HOUR. THE FRONT END OF OUR NEON APPEARED TO BE SEVERELY DAMAGED (CRUMPLED HOOD; DESTROYED RADIATOR; ETC . . .). THE MANUFACTURER CLAIMS THAT "DAMAGE TO THE FRONT OF YOUR VEHICLE WAS NOT SUFFICIENT TO CAUSE THE DEPLOYMENT OF THIS LIFE SAVING DEVICE." THIS SEEMS LUDICROUS TO US, PARTICULARLY SINCE WE PURCHASED THE VEHICLE WITH THE SPECIFIC INTENT OF PROVIDING IMPORTANT ADDITIONAL SAFETY PROTECTIONS FOR OUR DAUGHTER. PLEASE LET US KNOW IF YOU HAVE RECIEVED SIMILAR INFORMATION FROM OTHERS AND WHAT IF ANY ACTIONS HAS BEEN OR MAY BE TAKE TO HOLD THE MANUFACTURER ACCOUNTABLE.*AK