# 1992 FORD AEROSTAR — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
> NHTSA complaint `249009` · 2000-10-20 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** AEROSTAR
- **Year:** 1992
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
## Narrative
CONSUMER WAS REMOVING ITEMS FROM THE REAR CARGO AREA  AND  LIFTGATE CAME SLAMMING DOWN ON CONSUMER'S HEAD. TOOK TO DEALER, AND THEY SAID SHOCKS NEED TO BE REPLACED.*AK  DUE TO INCIDENT, CERVICAL DISCS IN CONSUMER'S NECK WERE HERNIATED, BOTH DISCS HAD TO BE REPLACED, CONSUMER HAS PERMANENT AND LIMITED CAPACITY.   *SLC
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*