# 1996 FORD EXPLORER — VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
> NHTSA complaint `266975` · 2001-01-07 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 1996
- **Manufacturer:** Ford Motor Company
- **Component:** VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
## Narrative
DUE TO  DEFECTIVE REAR DEFROSTER, CAR BURNED AND WAS COMPLETE LOSS.  FORD WAS CONTACTED BUT CLAIMED THAT THEY WERE NOT LIABLE BECAUSE NO OPEN RECALLS EXISTED.  THE REPRESENTATIVE IN THE CONSUMER AFFAIRS REFUSED TO GIVE ME THEIR NAME AND REFUSED MY REPEATED (3X) REQUESTS TO SPEAK WITH THEIR SUPERVISOR.  *AK
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*