NHTSA complaint: 2001 VOLVO VOLVO — SUSPENSION:FRONT:CONTROL ARM
LAST MONTH, I GOT INTO A CAR ACCIDENT. A FORD ECONOLINE IN THE OPPOSITE DIRECTION TURNED LEFT WITHOUT SEEING ME AND HIT ME IN THE DRIVER'S SIDE FRONT WHEEL AND ALL THE WAY TO THE BACK. I BROUGHT MY BRAND NEW 2001 VOLVO S60 BACK TO MY DEALER BILL GRAY VOLVO FOR REPAIR. I GOT MY CAR BACK JUST LAST WEDNESDAY (4/18). THE DEALERSHIP TOLD ME EVERYTHING WAS FIXED EXCEPT THE MOLDING ON THE WINDOW. WHILE I WAS DRIVING BACK HOME FROM THE DEALERSHIP, I NOTICED THE CAR WAS QUITE A BIT OFF-CENTERED WHEN I WAS ACCELERATING WHICH DIDN'T HAPPENED BEFORE THE ACCIDENT AND THE REPAIR. SO I CALLED BACK THE NEXT MORNING INQUIRING, NOT ONLY DIDN'T THEY WORRIED ABOUT THIS PROBLEM, BUT ALSO ADVISED ME AND MAKE SURE THAT I'M AWARE THAT THIS IS NORMAL FOR FRONT WHEEL DRIVE CARS. DESPITE THE TECHNICIAN'S ADVISE, I WAS STILL VERY WORRIED, SO DUE TO OTHER PROBLEMS THAT DIDN'T HAPPENED BEFORE THE REPAIR , I SCHEDULED TO BRING IT BACK FOR A CHECK ON TUESDAY (4/24). HOWEVER, ON SUNDAY(4/22), AS SOON AS I DROVE OUT FROM MY APARTMENT, I HEARD A CRACK SOUND AND THOUGHT THAT WAS A FLAT TIRE. I STEPPED OUT AND CHECKED THE TIRES, NOTHING WAS WRONG. WHEN I BACKED UP THE CAR, MY FRIENDS SAW PARTS ARE FALLING OUT FROM THE CAR AND THE WHEEL WAS OFF THE AXLE HITTING THE FENDER. THIS ALL HAPPENED ON THE LEFT SIDE OF MY CAR WHICH WAS DAMAGED IN THE ACCIDENT, AND THE DEALER IS SUPPOSED TO HAVE THAT FIXED. THE SERVICE REPRESENTATIVE TOLD ME THIS WAS CAUSED BY BALL JOINT DETACHMENT. HE SAID THIS MIGHT BE AN AFTERMATH OF M
National Highway Traffic Safety Administration — Office of Defects Investigation