# 1999 HYUNDAI ELANTRA — AIR BAGS:FRONTAL
> NHTSA complaint `294438` · 2001-05-23 · Hyundai Motor America
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** HYUNDAI
- **Model:** ELANTRA
- **Year:** 1999
- **Manufacturer:** Hyundai Motor America
- **Component:** AIR BAGS:FRONTAL
- **Speed:** 35 mph
## Narrative
I WAS INVOLVED IN A FRONT END COLLISION (I HIT THE BACK BUMPER OF A PICKUP TRUCK).  ALTHOUGH NO DAMAGE OCCURRED TO THE TRUCK, MY CAR ENDED UP WITH ALMOST $5,000 WORTH OF DAMAGE.  NEITHER MY AIR BAGS NOR SHOULDER RESTRAINTS WORKED.  I ENDED UP HITTING MY FOREHEAD ON THE FRONT WINDSHIELD CAUSING SOME MODERATE TO SEVERE NECK TRAUMA.  I REPORTED THE FAILURE TO HYUNDAI AND SEEM TO BE GETTING NO HELP.  THEY INSIST THAT THERE IS NO PROBLEM.  I STILL CAN SIT IN MY CAR AND MOVE MY CHEST FORWARD AGAINST THE SHOULDER RESTRAINTS AS FAST AS I CAN AND NEVER HAVE THE EVEN SLOW ME DOWN.  HOWEVER, IF I USE MY HAND TO MOVE THE STRAPS FORWARD, THEY LOCK UP IMMEDIATELY AS THEY SHOULD.  I SPOKE AGAIN TO HYUNDAI  (1-800-633-5151 FILE #[XXX]) AND THEY INSIST THAT IT IS NORMAL TO MOVE FORWARD LIKE MY RESTRAINTS DO.  ALL I KNOW IS THAT MY SHOULDER RESTRAINTS DO NOTAND DID NOT MOVE FORWARD IN ANY OTHER CAR I HAVE DRIVEN IN.  SOMETHING IS WRONG HERE.  I WOULD APPRECIATE ANY HELP YOU CAN OFFER AS I AM VERY NERVOUS ABOUT DRIVING A VEHICLE THAT HAS PROVEN TO ME TO BE UNSAFE.  I LOOK FORWARD TO ANY HELP YOU CAN OFFER.  SINCERELY, [XXX]. *AK    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS *TR
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