VEHICLE WAS GOING 40-45MPH WHEN CONSUMER T BONED ANOTHER VEHICLE THAT CROSSED IN FRONT OF CONSUMER. NEITHER AIRBAG DEPLOYED, CAUSING CONSUMER TO SUFFER FROM WHIPLASH. DEALER STATED "IT WAS A GOOD THING THAT AIR BAG DIDN'T DEPLOY, IT COULD HAVE CAUSED MORE INJURIES. CONSUMER WAS NOT GIVEN EXPLANATION WHY AIR BAGS DID NOT DEPLOY. *AK A FACTORY REPRESENTATIVE FROM TOYOTA INSPECTED VEHICLE AND STATED AIR BAGS OPERATED AS THEY SHOULD HAVE BY NOT DEPLOYING. *SLC