CONSUMERS WIFE WAS DRIVING AND PULLED INTO A PARKING LOT, AND VEHICLE ACCELERATED INTO A CEMENT BARRIER SURROUNDING A LIGHT POST. SHE WAS TRAVELING AT APPROXIMATELY 20 TO 25 MPH, AND BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. NO DETERMINATION HAS BEEN MADE AS TO WHY THE AIR BAGS FAILED TO FUNCTION. DRIVER EXPERIENCED WHIPLASH, AND WAS SEEKING FUTHER MEDICAL HELP FOR NECK PAIN. *AK *YD