VEHICLE WAS GOING 30MPH WHEN ANOTHER VEHICLE 8 CAR LENGTHS AHEAD STOPPED SHORT AND CAUSED A CHAIN RECATION. CONSUMER WAS IN A REAREND COLLISION, AND AIR BAGS DIDN'T DEPLOY. CONSUMER SUFFERED A CONCUSION/ WIPLASH,PROBLEMS TO CERVICAL SPINE AND A HERNIA DISK. INSURANCE AJUSTER INSPECTED DAMAGES, BUT DIDN'T DTERMINE IF AIR BAGS SHOULD HAVE DEPLOYED. MAZDA SENT CONSUMER BACK TO INSURANCE COMPANY, AND WAS NOT SHOWING ANY CONCERN.*AK