# 1992 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
> NHTSA complaint `31679` · 1996-01-29 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EXPLORER
- **Year:** 1992
- **Manufacturer:** Ford Motor Company
- **Component:** STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
## Narrative
THE DEALERSHIP WILL NOT HONOR THE RECALL AND CLAIMS THE PART IS ON BACK ORDER. TT  CONSUMER MADE ARRANGEMENTS ON NOV 13, 1995 PART WAS TO BE ON HAND (WAS ORDERED PREVIOUSLY) VEHICLE TO BE REPAIRED IN 3 DAYS, ON THE 4TH DAY CONSUMER CALLED DEALERAND WAS TOLD NOTHING HAD BEEN DONE, PART WAS NOT PRE-ORDERED AS STATED BY BODY SHOP FOREMAN AND VEHICLE WAS LEFT 4 DAYS WITH NO ATTEMPT TO LET CONSUMER KNOW ABOUT PROBLEM, CONSUMER HAS MADE SEVERAL CALLS TO DEALER AND IS STILL BEING TOLD THAT PART IS ON BACK ORDER, CONSUMER WAS INJURIED WHEN ORIGNAL PART FAILED.*JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*