CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL CRASH TRAVELING AT AN UNKNOWN SPEED. DRIVER'A AIR BAG FAILED TO DEPLOY, AND SEAT BELT RETRACTOR FAILED TO CATCH. CONSUMERS HEAD HIT WINDSHIELD, KNOCKING OUT TWO TEETH, AND ARMS WERE INJURED. THE VEHICLE HAS NOT BEEN EXAMINED TO DETERMINE CAUSE OF PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK