WHILE BEING DRIVEN APPROXIMATELY 20 TO 25 MPH VEHICLE WENT OFF THE ROAD AND CRASHED INTO A LARGE OAK TREE. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY DURING THE CRASH. BODY SHOP STATED THAT AIR BAGS SHOULD HAVE DEPLOYED DUE TO DAMAGE VEHICLE RECEIVED. DEALERSHIP HAS NOT EXAMINED VEHICLE TO DETERMINE IF THERE WAS A PROBLEM WITH THE AIR BAG SYSTEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.**AK